Refund policy

Refund & Return Policy

Refund & Cancellation Policy – Queen Seabrooks & Co.

At Queen Seabrooks & Co., we pride ourselves on creating high-quality custom and made-to-order items. Because many of our products are personalized, we begin processing orders quickly.

Order Cancellations:
Orders may be canceled within 24 hours of purchase. After 24 hours, orders are considered in processing and cannot be canceled.

Custom & Personalized Items:
All custom, personalized, and made-to-order items are final sale and cannot be canceled once design or production has begun.

Digital Products & Templates:
Due to the nature of digital downloads, all template and digital product sales are non-refundable and non-cancellable once delivered.

How to Request a Cancellation:
To request a cancellation within the allowed timeframe, please email us at [your email] with your order number.

Payment Providers (Including Klarna):
If your order was placed using Klarna or another payment provider, approved cancellations will be processed and your payment plan will be adjusted accordingly. Please allow several business days for updates.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

Your order number
Clear photos of the item and packaging

We will review your claim and offer a replacement or refund if approved.

Unfortunately, we cannot accept returns on sale items or gift cards.

Physical Products (Non-Custom Items)

We accept returns on eligible physical products within 14 days of delivery (This is an Exception For Klarna Orders Only).

To qualify for a return:

Items must be unused, unopened, and in original condition
Items must be returned in original packaging
Proof of purchase is required

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Please Return Approved Returns To:

Queen Seabrooks & Co. - 6621 Thurgood Cir. E, Jacksonville, FL 32219

Once your return is received and inspected, approved refunds will be issued to the original form of payment within 5–10 business days.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact.queenseabrooksco@gmail.com.

We accept the return of eligible physical items within 14 days of delivery (This is an Exception For Klarna Orders Only).

Custom & Personalized Products

Due to the personalized nature of custom items, all sales are final.

We do not offer refunds or exchanges on custom or made-to-order products unless:

The item arrives damaged
There is an error made on our end

If there is an issue with your order, you must contact us within 48 hours of delivery with photos of the item and packaging so we can review and resolve the issue.

Digital Products

Due to the nature of digital products, all sales are final.

By purchasing digital products from our store, you agree to waive your right to a refund once the download has been accessed or delivered.

Once a digital file has been purchased and delivered, it cannot be returned, exchanged, or refunded. By completing your purchase, you acknowledge and agree that you are receiving immediate access to non-tangible, irrevocable goods.

This includes:

Templates
Digital downloads
Editable files

We do not offer refunds or cancellations for:

Change of mind
Incorrect selection or purchase
Failure to read product descriptions
Inability to use or access the file due to lack of required software

However, we are committed to customer satisfaction. If you experience any issues with your download, such as receiving the wrong file or a corrupted file, please contact us within 48 hours of purchase so we can resolve the issue promptly.

_____________________________________________________________________________________________

Foam Party Booking & Cancellation Policy – Queen Seabrooks & Co.

Thank you for choosing Queen Seabrooks & Co. for your foam party experience. Please review our booking policy carefully before reserving your date.

Booking & Payment:
A non-refundable retainer fee or full payment is required to secure your event date and time. No date is reserved without payment.

Non-Refundable Policy:
All booking payments, including retainer fee and full payments, are non-refundable under any circumstances. This includes cancellations due to personal reasons, scheduling conflicts, or change of plans.

Rescheduling (Optional but Recommended):
We understand that unexpected situations may arise. One-time rescheduling may be allowed if:

Requested at least 72 hours in advance
Subject to availability

Rescheduled events must be completed within 30 days of the original date.

Same-Day Cancellations / No-Shows:
Failure to be present at the scheduled time or same-day cancellations will result in forfeiture of payment.

Weather Policy:
Foam parties are weather-dependent. In the case of severe weather (heavy rain, lightning, unsafe conditions), we will work with you to reschedule your event at no additional cost. Refunds will not be issued due to weather.

Client Responsibility:
Clients must ensure: